Vice President of Client Services
As Vice President of Client Services, Lucille is primarily responsible for the implementation and overall management of all NextLogical clients. Lucille also serves as an excellent resource for clients on all aspects of benefit plan design, employee cost-sharing and legislative compliance. Lucille has served hundreds of employers with as few as 50 employees to as many as 20,000. For clients such as Adelphia Communications, Lucille is viewed as a valuable extension of their HR Department.
Lucille has been involved in all aspects of employee benefits, communications, implementation, administration, ongoing service and renewal support for more than 20 years.
Lucille has held senior management positions with Mather Benefit Administrators and Integrated Healthcare Resources Group (IHRG). She also served as Senior Account Representative for FirstHealth, the nation's largest third-party administrator (TPA), where she was responsible for the account management and retention of $7 million in revenue from key clients for the MidAtlantic region. Lucille also provided training, new product development and support for the high-level service team.
Lucille was also a claims manager for a local TPA where she was responsible for the training and development of services, products and procedures for the company. Her extensive background in claims auditing, adjudication, plan design, funding alternatives and data analysis has proven to be a valuable resource for assisting clients in the evaluation of key components of their benefit plan, such as plan design, cost containment and financial risk management.
Lucille holds licenses for insurance coverages in several states and has particular expertise in alternately financed health and welfare programs; plan design, funding and analysis of self-insured healthcare programs; employee communications; benefits plan implementation; legislative compliance; stop-loss negotiations and coordination; healthcare claims systems and operations; billing and eligibility administration; problem resolution; client relations; data analysis and management reporting; and plan renewal.
Lucille has continued her studies at the University of Maryland Baltimore County in Business Management. She is also a candidate in the Certified Employee Benefits Specialist (CEBS) program sponsored by Wharton School.