Client Services Specialist
Lorraine joined NextLogical in 2011. In her role as Client Services Specialist, she provides our clients and their employees with exceptional customer service including answering questions and handling problems related to enrollment/eligibility, claims issues, appeals and grievances, COBRA administration, FSA administration/questions, and compliance issues. Our clients view Lorraine as a valuable extension of their Human Resources Departments.
Prior to joining our team, Lorraine held a variety of customer service and human relations positions including Human Resources Administration Associate for Northwest Airlines. In this position she was responsible for: Responding to management and employee questions on payroll matters and benefits; providing benefit, retirement and payroll counseling to employees, as well as, conducting new hire orientation meetings; maintaining personnel files, processing payroll status changes and other benefit forms accurately and timely; coordinating terminations for payroll and COBRA; handling leave requests; and FMLA issues; researching and resolving exceptions and discrepancies with benefits and payroll; preparing and administering all aspects of payroll for 400 employees and interface with corporate office in Minneapolis.
Lorraine's extensive experience, friendly demeanor and outgoing personality make her a perfect fit to work with NextLogical's clients and their employees.
In her free time, Lorraine enjoys spending time with her family, gardening, needlepoint and reading. She is also a member of the PTA and her Community Association.